What is KlashaWire?

KlashaWire allows you to send large payments to your suppliers overseas in local African currencies (whether Naira, Cedis or other African currencies) with ease.

What currencies can I send abroad?

We support the following currencies AUD, USD, ETB, EUR, GBP, KES, RWF, SLL, TZS, UGX, XAF, XOF, ZAR, ZMW

What countries can I send money to?

You can initiate transactions to the following countries: Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia and Herzegovina, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Cameroon, Canada, Cayman Islands, Chad, Chile, China, Colombia, Congo, Cook Islands, Costa Rica, Croatia, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadaloupe, Guatemala, Guernsey, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, South Korea, Kosovo, Kuwait, Kyrgyzstan, Latvia. Lesotho, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Mauritius, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Namibia, Nepal, Netherlands, New Caledonia, New Zealand, Nigeria, Norway, Oman, Pakistan, Palestine, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Rwanda, Saint Lucia, Saint Vincent & The Grenadines, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, Spain, Suriname, Swaziland, Sweden, Switzerland., Taiwan, Tanzania, Thailand, Timor-Leste, Togo, Tunisia, Turkey, Turks & Caicos, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vietnam, The British Virgin Islands, Zambia

Alternatively; you can check the KlashaWire Dashboard for country/currency availability

What currencies can I payout in?

We're currently live in Nigerian Naira (NGN), Kenyan Shillings (KES), and Ugandan Shillings (UGX) and we're looking to expand to other countries.

What payment options are available to process transactions?

Klasha aims to provide a seamless payment experience for merchants and their customers, which is why we are working tirelessly to provide various payment methods for merchants to receive payments.

Below is a growing list of payment methods supported to initiate KlashaWIre transactions:
- Card payment
- Bank transfer
- Mobile money
- M-Pesa
- USSD
- Klasha wallet

How long does a transfer take?

Transactions are usually completed within 1-3 business days. The recipient; is expected to receive their funds within this time frame.

Note: Delays may occur if the country/bank you are sending to; is observing a national holiday. We/banks may also carry out compliance checks; and extra verifications, which may require us to request more information about the merchant or beneficiary and this could increase the estimated timelines.

What is the minimum and maximum I can send?

The minimum and maximum amount you can send is $1,000 and $50,000 respectively. However, you can make multiple transactions.

What if I want to transfer over the $50,000 limit?

If you wish to exceed the $50,000 transaction limit, kindly email hello@klasha.com stating the amount that you wish to transfer. Please note that this may require further due diligence before we are able to accept the transaction limit increase.

When will I receive Telex?

You will receive the telex for your transaction as soon as payment is successful. You can also monitor the transaction on your dashboard, under the "transactions" tab.

What happens if a payment fails?

Usually, payments go through. In the event that payment fails, you will be refunded the exact amount you paid into your preferred bank account.

What is the transaction fee?/ What are the charges for sending money abroad?

The transaction fee is 2.9%

What are the exchange rates for KlashaWire?

The exchange rate varies on a daily basis. Feel free to check it under the “Exchange rates” tab on your Dashboard.

How does the Klasha Wallet payment option work?

To make payment with Klasha Wallet, fill in your wallet email address and phone number. then, click “Pay with Klasha”. The funds will be deducted from the money in your mobile app.

How does the Bank transfer payment option work?

The bank transfer option provides a unique bank account number generated for one-time use and you're required to pay into the account within 30 minutes of generating one.

To use this option, you will be required to fill in your name, email address, and phone number. Upon clicking “Pay with Klasha”, one-time account details will be generated. Pay the exact amount on your screen into this account and click "I have transferred" once done. The system will authenticate the transaction and notify you once successful.

How does the Pay with Card option work?

To make a seamless transfer with the 'Pay with card' option, enter your credit card details (card number, expiration date, and CVV) and follow the prompts to authenticate the transfer.

Is using KlashaWire safe and secure?

All our services are secure, and we strive to make them that way. We are currently PCI DSS and ISO270001 certified, which means we ensure maximum security in terms of payment transfers and processing.

What do I put in the payment description?

Please provide a brief description of what the payment is intended for.

What do I upload in the invoice section?

You can upload any document (e.g invoice from suppliers, school fees invoice, etc) that will facilitate fast transaction processing. It's helpful for the bank processing the transfer as well as the intended recipient to know why the transfer is being made.

In the event that the information on the invoice is not sufficient, additional information may be required before a wire transfer can be made to the intended beneficiary.

Can the money be sent quicker than the 1-3 business/working days?

We are currently working on making the payment transfer faster.

PS: Do you know someone who could benefit from using KlashaWire? Use this link to refer them and get $50 for every successful referral.

Any issues? Email us at support@klasha.com or simply reach out via Livechat on the dashboard.