All Collections
Insufficient funds fee on Klasha
Insufficient funds fee on Klasha
Klasha Support avatar
Written by Klasha Support
Updated over a week ago

Insufficient funds mean the amount on your card is not enough to complete a transaction. On May 11, we introduced a non-refundable fee of $0.5 for every transaction that declines due to insufficient funds.

Why is this happening?

We get charged every time a card transaction is declined due to insufficient funds and this fee was created to pay for the charge.

What can I do to prevent this charge?

To avoid incurring this charge and ensure a smooth transaction experience, we strongly urge you to take the following steps:

  1. Ensure adequate funding: Before making any one-time or recurring transactions, please ensure your card is adequately funded. This will help prevent any instances of insufficient funds.

  2. Review recurring subscriptions: Take the time to review your recurring subscriptions like Apple, Netflix, etc., and identify any that are no longer in use. Canceling these subscriptions will help reduce the risk of encountering insufficient funds charges.

Card termination due to multiple insufficient funds transactions

It is important to note that failing to address insufficient funds on your card may result in the card being terminated. In such an event, the remaining funds on the card will be credited to your wallet based on the prevailing withdrawal rates.

How do I add funds to my Klasha Visa dollar card?

The Klasha Visa dollar card can be funded right from your Klasha wallet by following these steps:

  • Log in to your Klasha mobile app

  • Tap on the card icon at the bottom of your screen to view your virtual card

  • Select Fund Card

  • Enter the amount in dollars, and this will display the naira equivalent.

If you have any further questions or concerns, please don't hesitate to contact our customer support team.

Did this answer your question?